Frequently asked questions

The process is fully online and direct. Pick your dates, enter your details, choose your payment method and pay — the booking is confirmed instantly and the confirmation email follows. No agencies, no commissions.

We accept credit and debit cards (Visa, Mastercard, American Express, Apple Pay, Google Pay) via Stripe, and also cryptocurrency (Bitcoin, Ethereum, USDT and more) via NOWPayments. Payments are processed securely — we never see your card details.

Yes. If you book more than 14 days before arrival, you pay a 10% deposit at booking. 14 days before arrival we email you a link to pay the balance; if it isn't paid within 48 hours, the booking is cancelled and the deposit is not refunded. The system works this out automatically — you do not have to choose.

Check-in from 14:00. Check-out by 10:00. If your flight arrives early or departs late, contact us in advance and we will try to accommodate you.

Yes. Both apartments have secured underground parking in the building, with one space included in the price.

Seafront Living in Porlamar is right on the beach — a local beach with fishing boats rather than a tourist beach. For a swim, calm Playa Bayside is 5 minutes away and Playa de Pampatar 10. From Margarita City Place, Playa El Ángel is three minutes by car. Playa El Agua, the island's most famous white-sand beach, is about 40 minutes by car.

Yes, high-speed Wi-Fi is included in both apartments at no extra charge. Fast enough for video calls and remote work.

We don't offer free cancellation. The deposit reserves your dates and is non-refundable if you cancel. The balance is only charged 14 days before arrival, so cancelling before then costs only the 10% deposit. In cases of force majeure we assess each situation individually.

Santiago Mariño International Airport (PMV) is about 25 km from Pampatar — roughly 30–40 minutes by car depending on traffic. We can help coordinate an airport transfer if needed.

Unfortunately not — we do not accept pets in either apartment.

Smoking is not permitted inside the apartments. Outdoor building areas are at the building's discretion.

November is our favourite month: dry trade winds, near-empty beaches, and the lowest prices of the year. December to March is peak season — plenty of sun, plenty of people, higher prices. April and May are another sweet spot: the heat returns, prices drop, and the locals come back. June to October is rainy season — some passing showers, but also the calmest bay days.

Both apartments include: Wi-Fi, central air conditioning, bed linen and towels, fully equipped kitchen, Smart TV, washing machine (Margarita City Place), and access to the building pool and common areas. No hidden charges. The cleaning fee is shown transparently in the price breakdown.

Yes, as long as the dates are available. For bookings made 14 days or less before arrival, the full amount is charged at the time of booking.